Do I need to keep the original device box and accessories?

Yes, it's essential to keep the original device box and all accessories that come with it when you subscribe to Circular's services. There is a reasonable expectation for our subscribers to maintain the Circular device, its packaging, and accessories in good working condition throughout the subscription, as they play a significant role in the refurbishment process for the next user.

If any items are missing or damaged when the device is returned, Circular may apply the corresponding replacement fees in accordance with our price list.

We may notify you of these charges via email, your signed return or inspection acknowledgement, or through your Circular account. Charges may be applied based on the final return assessment to ensure the device is fully equipped for its next user.

What happens if my device is damaged upon return?

We understand that accidents happen, which is why all our devices are protected by our Damage Cover (Australia). We cover 90% of the cost of repairing technical defects, display breaks, water damage, heavy wear and tear etc. It's important to note, though, that this cover does not extend to lost, stolen, or deliberately damaged devices.

All devices must be returned to us in good, working, and unlocked condition. If your device is damaged during your subscription, please follow the repair process outlined here.

Upon device return, our refurbishment team will further evaluate the device to identify any damages and determine the necessary repairs. Circular covers 90% of eligible repair costs (if repair is required) under our Damage Cover policy, and you will be responsible for the remaining 10% of the repair costs. We will inform you of this amount and the charges will be applied accordingly.

What happens if my device is locked upon return?

Device security and privacy are important to you and to Circular. If your device is locked due to a password or is still linked to your "Find My Device" or "Find My" account upon return, Circular's team will make multiple good faith attempts to contact you, requesting that you remove the lock or unlink the device from your account, and to reset the device to its factory settings.

If these attempts are unsuccessful and the device remains locked or linked, a Non-Return Fee will be charged to you as compensation for the locked device.

Find out more: My device is damaged. What is the repair process?