--- title: "How do I Swap my Circular device?" description: "Swaps are only available on phones, tablets, and laptops subscriptions." canonical_url: "https://learn.nowcircular.com/articles/how-do-i-swap-my-circular-device-B5RmWgo0fm" md_url: "https://learn.nowcircular.com/articles/how-do-i-swap-my-circular-device-B5RmWgo0fm.md" --- # How do I Swap my Circular device? :::tip Swaps are only available on phones, tablets, and laptops subscriptions. ::: Swapping your Circular Device allows you to keep up with the latest tech. Depending on your subscription plan with Circular, you may even have the option to change or upgrade your device before the final month of your current subscription. This guide outlines when you can Swap, how to get your new device, and how to return your old one. ## When can I Swap? All subscribers showing good payment behaviour will be able to Swap their Circular device when they have: * paid the invoice for the last month of their subscription plan, or * completed the 6th month of their Flexi 18+ subscription plan ## **How the Swap process works** Swapping your Circular Device is simple: 1. If you’re eligible, you’ll find the “Swap” option on the [Subscription page](https://nowcircular.com.au/profile/subscriptions?blk=true) in your account 2. Choose your new Circular device and subscription plan 3. Following approval, we'll arrange for your new Circular device to be delivered for free 4. Once your new device arrives, we’ll give you a few days to switch devices and transfer data 5. Process your device return within 7 days of receiving your new device. For Australia, a return label will be sent to you for a Circular device return via postage. 6. Once returned, we’ll give your original device a quick once over to make sure all is in order. We’ll then pro-rate credits for the original device’s paid but unused subscription period. Please note specific [Terms and Conditions](https://learn.nowcircular.com/articles/swap-terms-and-conditions-Zbup364DzO) apply on Swaps and all Swaps are subjected to the standard approval process. --- ## **How do I return my original Circular device after Swap?** ### **Preparing your old device for return** To ensure a smooth return process for your Circular device, we ask that you take the following steps to protect your data and help us to expedite the refurbishment process: 1. **Backup** **your data:** This ensures that you won't lose any important information when you switch to your new device. 2. **Perform a factory reset**: Specific guides for performing a factory reset on different devices can be found [here](https://learn.nowcircular.com/articles/factory-reset-guides-ippLU5ShkW). It is essential to remove the Activation Lock ([Apple](https://support.apple.com/en-sg/108934#remote), [Android](https://support.google.com/android/answer/6160491)), disable the 'Find My' feature, and deactivate any PIN locks or codes. 3. **Remove physical accessories**: Detach any accessories attached to the device, such as screen protectors and phone cases. 4. **Package the device**: Place your old device along with its original accessories (e.g., charging cable) back into its original packaging. Please note, the brown delivery box is not required for the return. ### **For Australia: Postage return with return label** For Swap customers in Australia, the process to return your original Circular device involves the use of a return label for postage. Here’s how it works: * **Return label:** After receiving your Swap device, you’ll automatically receive a return label via email within 3 business days from the delivery date. * **Postage return:** Once you receive the return label, attach it to your package containing the original Circular device. Follow the instructions for postage to ensure the device is returned appropriately. --- ## **Can't find the Swap button?** If you’re unable to find the Swap option on your [Subscriptions](https://nowcircular.com.au/profile/subscriptions?blk=true) page, it could be due to one or more of the following reasons: * **Inconsistent payment history:** To become eligible for the Swap process, you’ll need to make 6 consecutive on-time monthly payments. Once this is achieved, the Swap option will become available. * **Subscription term not met:** If your subscription hasn’t reached its final month, or if you’re on the Flexi 18+ plan and haven’t completed at least 6 months, the Swap option may not be accessible yet. You’ll be able to Swap once these conditions are met. * **Device ineligible for Swap:** Some devices may not be eligible for the Swap process. If your current device isn’t eligible, you can still return it and cancel the subscription, then place a new order for a different device. * **Outstanding debt:** If you have any outstanding debt with Circular, the Swap option will remain unavailable until the debt is cleared. You can resolve this by making full payment on your outstanding balance. By ensuring that these conditions are met, you’ll be able to take advantage of the Swap process and stay up to date with the latest tech. --- **I**f you can't find the “Swap” option despite meeting the requirements or have other inquiries, contact us via email at [help_au@nowcircular.com](mailto:help_au@nowcircular.com). Find out more: [My subscription is about to end, what’s next?](https://learn.nowcircular.com/articles/my-subscription-is-about-to-end-whats-next-twMH8kB2X5)