How do I update my NRIC or identification details?
1min read
Your NRIC or Residency Status details may be required to confirm your eligibility for a subscription. Keeping this information updated ensures that your account stays valid and avoids disruptions when applying for or renewing a subscription.
As Circular accepts pass holders such as Employment Pass (EP), S Pass, and other eligible passes, we require a valid Residency Status to be maintained. We understand that certain pass holders may experience changes to their pass type during a change of employment, or have their passes renewed from time to time.
Customers are required under our Terms of Use to proactively update us whenever there are changes to their NRIC or Residency Status.
Methods to update your NRIC/Residency Status
- Reach out to Customer Support
- Contact our team via help_sg@nowcircular.com
- Provide your updated Residency Status details, and our team will guide you through the verification process.
- Use the Update Form from your Profile
- Log in to nowcircular.sg.
- Click the profile silhouette icon (top right) → Profile.
- Under Personal Information, click on the provided form link.
- You’ll be redirected to our verification form: Circular SG KYC Form.
- Fill in your updated details and submit.
Important notes
- Ensure your NRIC, FIN, or Pass Type details are accurate and valid.
- Pass holders should confirm that validity dates match their current pass to avoid eligibility issues.
- Our team may request supporting documents during the update process.
- You may also be asked to re-submit your NRIC or Residency Status if you place a new order after 6 months, as part of our regular eligibility checks.