---
title: "I received the Delivery Confirmation email. How can I track my delivery?"
description: "After receiving your Delivery Confirmation email titled “Here's your delivery information” from Circular, tracking your delivery becomes a straightforward process. This email will include essential details about the delivery of your device, such as the delivery duration, location, and any special instructions for receipt. Our delivery partner, Australia Post, is responsible for fulfilling all our deliveries."
canonical_url: "https://learn.nowcircular.com/articles/i-received-the-delivery-confirmation-email-how-can-i-track-my-delivery-qDm6nERNnG"
md_url: "https://learn.nowcircular.com/articles/i-received-the-delivery-confirmation-email-how-can-i-track-my-delivery-qDm6nERNnG.md"
---
# I received the Delivery Confirmation email. How can I track my delivery?

After receiving your Delivery Confirmation email titled “Here's your delivery information” from Circular, tracking your delivery becomes a straightforward process. This email will include essential details about the delivery of your device, such as the delivery duration, location, and any special instructions for receipt. Our delivery partner, [Australia Post](https://learn.nowcircular.com/articles/which-courier-does-circular-use-KZ8vQ0nzR6), is responsible for fulfilling all our deliveries.


If the Delivery Confirmation email has not arrived, it's possible that the delivery details are [still being finalised](https://learn.nowcircular.com/articles/my-subscription-has-been-approved-whens-my-delivery-VeaVG4X5XP).



## Notifications from Australia Post

### 1. If the same email is used to register for both Australia Post and Circular

Australia Post will automatically match your Circular parcel tracking with your Australia Post account so you may initiate tracking using the Australia Post app or websites ([Australia Post](https://auspost.com.au/mypost/track/#/search), [StarTrack](https://startrack.com.au/track/search)).


### 2. If different emails are used to register for both Australia Post and Circular

Your parcel will not be able to be matched and notified automatically by Australia Post. We would recommend [signing up for a free account in Australia Post](https://auspost.com.au/auth/invite?caller=ACCOUNT_GLOBAL_HEADER&product=MYPOST_CONSUMER&channel=WEB) using the same email address that you used with Circular to ensure smooth tracking and parcel delivery experiences.



## What happens if I missed my delivery?

You’ll receive a Missed Delivery notification in your MyPost account or a Missed Delivery card in your mailbox if delivery failed. You have 10 days to collect your parcel from the post office noted on your Missed Delivery notification. Failure to collect within the duration, your parcel shall be sent back to us and your subscription order will be [cancelled and refunded](https://learn.nowcircular.com/articles/ive-changed-my-mind-can-i-cancel-my-order-VEkAxH7DgG).



## Can I reschedule the delivery to a different date and time?

It would not be possible to reschedule your delivery to a different date and time using Australia Post and StarTrack. If you are not available on the stated delivery date and time to collect in person, you may authorise someone else that resides in your registered address to collect on behalf of you.



## Do I need to show my ID upon receiving the device?

For security reasons, you will be required to provide your signature during parcel collection, ID will not be required for sign-off parcel delivery. Someone else that is residing in your registered address may collect your parcel on your behalf as well.


If the collection point is a post office, you would be required to produce valid ID ([Australia Post](https://auspost.com.au/help-and-support/answers?s=000010251), [StarTrack](https://startrack.com.au/support?#misseddeliveryfaq)) and the Missed Delivery notification showing the authorised person (if applicable) to collect your parcel.



Find out more: [My subscription has been approved. When's my delivery?](https://learn.nowcircular.com/articles/my-subscription-has-been-approved-whens-my-delivery-VeaVG4X5XP)