I'm in my last subscription month. How do I return my device?
As you approach the last month of your current subscription's minimum term with Circular, you're presented with a few choices to consider for moving forward. Here's what you can do next:
\
- Continue with the current device
- Change to a different device
- Cancel the subscription and return the device
If you decide to conclude your journey with Circular by cancelling your subscription, you can do so smoothly after making the final payment for your current subscription. To cancel your subscription and arrange for a device return, please fill out the cancellation form at least 7 days before the end of your current subscription term.
Upon receiving the form, we will confirm with you via email regarding:
\
- Your eligibility to cancel subscription, which may include resolving any outstanding payments or any applicable Early Cancellation Charge
- The instructions to prepare for a device return by restoring them to their factory settings and repacking device with original accessories into their original box
- The instructions to return the parcel to us via a printed Return Label.
Once the return details are confirmed, you will receive a Return Label via email for you to process device return via postage to Circular. Your subscription will be officially cancelled once Circular has received and inspected the returned device to ensure it meets our return conditions.
\
\
Preparing your Circular device for return
To ensure a smooth return process for your Circular device, we ask that you take the following steps to protect your data and help us to expedite the refurbishment process:
\
- Backup your data: This ensures that you won't lose any important information when you switch to your new device.
- Perform a factory reset: Specific guides for performing a factory reset on different devices can be found here. It is essential to remove the Activation Lock (Apple, Android), disable the 'Find My' feature, and deactivate any PIN locks or codes.
- Remove physical accessories: Detach any accessories attached to the device, such as screen protectors and phone cases.
- Package the device: Place your old device along with its original accessories (e.g., charging cable) back into its original packaging. Please note, the brown delivery box is not required for the return.
\
\
Postage return
For customers in Australia, the return of your Circular device will be via postage. Start by printing out the Return Label sent to your email. Securely pack your device for return. If you don’t have the original packaging, you may need to purchase a shipping satchel or carton. Make sure to use sufficient protective material inside the package to prevent any damage during transit. Affix the printed Return Label clearly on the outside of your parcel and take the packaged and labeled parcel to your nearest post office for drop off.
\
\
What happens after I have returned my Circular device?
Upon device return, our refurbishment team will evaluate the device to identify any damages and determine the necessary repairs. Circular covers 90% of the repair costs (if repair is required) under our Damage Cover policy, and you will be responsible for the remaining 10% of the repair costs. We will inform you of this amount and the charges will be applied accordingly.
If your device is locked due to a password or is still linked to your "Find My Device" or "Find My" account upon return, Circular's team will make multiple good faith attempts to contact you, requesting that you remove the lock or unlink the device from your account, and to reset the device to its factory settings. If these attempts are unsuccessful and the device remains locked or linked, Circular will treat the device as if it has been sold to you. Consequently, you will be charged the full price of the device as listed by Circular.
Once the refurbishment process is complete and any necessary payments are settled, we will officially cancel your subscription.
Find out more: Do I need to keep the original device box and accessories?
\
\
What happens if I do not return the device?
If the device remains unreturned within 7 days from the day that we send the return label to you, and your subscription has ended, Circular will charge you a Non-Return Fee. This fee covers the replacement cost of the device. You will be liable for the full payment until the device is successfully collected by Circular.
Please reach out to us as soon as possible via email at help_au@nowcircular.com to inform us of the situation. We will work with you to reschedule the return date.