---
title: "Preparing Samsung Galaxy for Return"
description: "Make sure you reset on your device before returning to Circular or sending it in for a repair. Otherwise, your device will be locked – anyone you give the device to won't be able to use it normally and Samsung technicians won't be able to perform service repairs."
canonical_url: "https://learn.nowcircular.com/articles/preparing-samsung-galaxy-for-return-CAJ3GafSrT"
md_url: "https://learn.nowcircular.com/articles/preparing-samsung-galaxy-for-return-CAJ3GafSrT.md"
---
# Preparing Samsung Galaxy for Return

Make sure you reset on your device before returning to Circular or sending it in for a repair. Otherwise, your device will be locked – anyone you give the device to won't be able to use it normally and Samsung technicians won't be able to perform service repairs.

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**Steps are as follow:**


1. Open the Settings app
2. Locate General Management
3. Tap on Reset
4. Choose Factory data reset
5. Click on Reset at the bottom
6. Enter password (if any)
7. Done

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### ==1. Open the Settings app==

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059729344/original/kF_Zd36qPHLPczNCepdd-EKvg7CZ2wug-g.png?1656391086 " =166x406")

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### ==2. Locate General Management==

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059729379/original/pDFvYWb2viCjoB8kk78A8yYqdIguFgeKIQ.jpeg?1656391093 " =166x406")

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### ==3. Tap on Reset==

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059729395/original/WH3-d5aZnAhddwNHwM9vraA_E64wBXgUGA.jpeg?1656391100 " =166x406")

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### ==4. Choose Factory data reset==

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059729556/original/1gyBEH_04_HViry1f6kyl747P_avRwUJ4g.jpeg?1656391140 " =166x406")

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### ==5. Click on Reset at the bottom==

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51059729594/original/Sk6oE5U6ZJtKWmaPEDz8WG-lFDjpWHbnZA.png?1656391152 " =166x782")

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### ==6. Enter password (if any)==

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### ==7. Done==

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