---
title: "Swap Terms and Conditions"
description: "By activating a Swap, you agree to the following terms:"
canonical_url: "https://learn.nowcircular.com/articles/swap-terms-and-conditions-EBns5SoM70"
md_url: "https://learn.nowcircular.com/articles/swap-terms-and-conditions-EBns5SoM70.md"
---
# Swap Terms and Conditions

By activating a Swap, you agree to the following terms:


1. **Commitment**

   
   1. You are entering into a ***new minimum subscription period*** with Circular, attached to a new device.
   2. You agree to return your ***original device within 10 calendar days*** of receiving the new Swap device.

      
2. **Swap Process**

   
   1. The Swap process begins when an eligible subscriber activates the ***Swap option*** via the ‘Subscription’ page under ‘Your Account’.
   2. You will select a new device and subscription plan, then confirm the Swap by completing the ***Checkout*** process.
   3. Once the Swap is approved, the new device will be delivered through ***Circular’s standard free delivery service***.

      
3. **Device Return Timeline**

   
   1. You are entitled to a ***crossover period*** where both the original and new devices may be held concurrently to facilitate data transfer.
   2. You must schedule the ***free return pickup*** or ***self-drop off*** of your original device as soon as possible after receiving the new device.
   3. The return ***must be completed within 10 calendar days*** of delivery.
   4. Failure to return the original device within this timeframe may result in a ***Non-Return Fee*** being charged to your account and/or ***ineligibility for pro-ration of credit***.

      
4. **Pro-Rated Subscription** **Credits**

   
   1. If the original device is returned ***within 10 calendar days***, you will receive ***automatic pro-ration of credit*** to your Circular account for any ***unused subscription days*** from your original device.
   2. If the return is ***not completed within 10 days***, ***no pro-ration of credit will be issued***, and a ***Non-Return Fee*** may apply.

      
5. **Eligibility & Device Conditions**

   
   1. To be eligible for a Swap, you must meet **all** of the following conditions:
      * You have either:
        * **Completed your minimum subscription term**, or
        * Are in the **final month of your minimum term** *and* have already paid the corresponding subscription invoice in full.
      * Your account is in **good standing**, with **no outstanding invoices** at the time of initiating the Swap.
      * You are classified as a **“Good Payer”** in Circular’s internal systems, based on your payment history and overall account behavior.

        
   2. Swaps are currently limited to ***phones, tablets, and laptops***.
   3. All returned devices must meet Circular’s standard return condition policy:

      
      1. Devices must be ***fully functional*** and free from ***major damage*** (e.g. cracks, dents, water damage).
      2. All ***original components*** (e.g. charging cables, accessories) must be included.
      3. ***Prevailing charges*** may apply for any ***damage, missing items***, or if the device ***fails inspection***.
      4. If the return is rejected, Circular reserves the right to charge the ***remaining subscription balance*** or the ***device replacement cost***, as applicable.

         
6. **General Terms**

   
   1. This program is subject to ***availability*** and may be ***amended or discontinued without prior notice***.
   2. All Circular subscriptions, including Swaps, are subject to ***credit checks*** *& **financial approval***.
   3. Participation in the Swap Program is governed by Circular’s ***standard [Terms of Use](https://nowcircular.sg/terms-of-use?blk=true)***.