Swap Terms and Conditions

By activating a Swap, you agree to the following terms:

1. Commitment

   1. You are entering into a new minimum subscription period with Circular, attached to a new device.

   2. You agree to return your original device within 10 calendar days of receiving the new Swap device.

2. Swap Process

   1. The Swap process begins when an eligible subscriber activates the Swap option via the ‘Subscription’ page under ‘Your Account’.

   2. You will select a new device and subscription plan, then confirm the Swap by completing the Checkout process.

   3. Once the Swap is approved, the new device will be delivered through Circular’s standard free delivery service.

3. Device Return Timeline

   1. You are entitled to a crossover period where both the original and new devices may be held concurrently to facilitate data transfer.

   2. You must schedule the free return pickup or self-drop off of your original device as soon as possible after receiving the new device.

   3. The return must be completed within 10 calendar days of delivery.

   4. Failure to return the original device within this timeframe may result in a Non-Return Fee being charged to your account and/or ineligibility for pro-ration of credit.

4. Pro-Rated Subscription Credits

   1. If the original device is returned within 10 calendar days, you will receive automatic pro-ration of credit to your Circular account for any unused subscription days from your original device.

   2. If the return is not completed within 10 days, no pro-ration of credit will be issued, and a Non-Return Fee may apply.

5. Eligibility & Device Conditions

   1. To be eligible for a Swap, you must meet all of the following conditions:

      • You have either:

        • Completed your minimum subscription term, or
        • Are in the final month of your minimum term and have already paid the corresponding subscription invoice in full.

      • Your account is in good standing, with no outstanding invoices at the time of initiating the Swap.

      • You are classified as a “Good Payer” in Circular’s internal systems, based on your payment history and overall account behavior.

   2. Swaps are currently limited to phones, tablets, and laptops.

   3. All returned devices must meet Circular’s standard return condition policy:

      1. Devices must be fully functional and free from major damage (e.g. cracks, dents, water damage).

      2. All original components (e.g. charging cables, accessories) must be included.

      3. Prevailing charges may apply for any damage, missing items, or if the device fails inspection.

      4. If the return is rejected, Circular reserves the right to charge the remaining subscription balance or the device replacement cost, as applicable.

6. General Terms

   1. This program is subject to availability and may be amended or discontinued without prior notice.
   2. All Circular subscriptions, including Swaps, are subject to credit checks & financial approval.
   3. Participation in the Swap Program is governed by Circular’s standard Terms of Use.