What should I do if I have duplicate accounts?

At Circular, we prioritise providing a secure and seamless experience for managing your subscriptions. To maintain the integrity of our platform and prevent fraudulent activity, each customer is permitted to have only one account. This ensures that all your interactions and subscriptions can be conveniently managed under a single profile.

If our system detects multiple accounts associated with the same individual, those accounts may be temporarily blocked from completing transactions. In such cases, you'll be prompted to contact our Customer Service team to resolve the issue.

How to Resolve Duplicate Accounts

If your account has been blocked due to duplicate accounts, don't worry! Here's how you can quickly resolve it:

1. Email us at help_sg@nowcircular.com with the following information:

   • Your preferred email address for the account you wish to keep

   • Additional details such as your phone number or the last 4 digits of your NRIC/FIN to help us verify your identity

   • Any additional proof of identity (e.g. Personal page on the Singpass app)

     

2. Once we've received this information, we will deactivate any duplicate accounts. You will then be able to proceed with your transactions using your preferred account, typically within 1 business day.

We appreciate your understanding as we work to keep Circular secure for everyone.