I received the Delivery Confirmation email. How can I track my delivery?
After receiving your Delivery Confirmation email titled “Here's your delivery information” from Circular, tracking your delivery becomes a straightforward process. This email will include essential details about the delivery of your device, such as the delivery date, time slot, location, and any special instructions for receipt. Our delivery partner, RIDA, is responsible for fulfilling all our deliveries.
If the Delivery Confirmation email has not arrived, it's possible that the delivery details are still being finalised.
Delivery Timing and Tracking
Upon receiving your Delivery Confirmation email for your Circular device, you'll find that deliveries are conveniently scheduled for the following times:
- Weekdays: 6pm to 10pm
- Saturdays: 12pm to 5pm
This scheduling is designed to accommodate your availability outside typical business hours and on Saturdays.
You'll receive the delivery WhatsApp message at least one hour before your delivery is due. This message will include an one-time pin code necessary for the delivery process. The message will also provide you with the contact number of your courier, a link for real-time tracking of your delivery via RIDA, and RIDA’s live chat feature for any direct communication that may be required regarding your delivery.
Can I reschedule the delivery?
If the first delivery attempt fails, a reattempt is automatically scheduled for the same time on the next business day (6pm - 10pm on weekdays or 12pm - 5pm on Saturdays). If the second attempt also fails, a third attempt will be made. Failure on the third attempt will result in the parcel being returned to Circular, leading to the cancellation and refund of your subscription order.
However, if you prefer to reschedule, you can contact our delivery partner directly.
Can someone else collect my delivery on my behalf?
Yes, if you're unable to be present to collect your parcel personally at the scheduled delivery time, you have the option to delegate the collection to someone else at the delivery location. Simply provide the designated individual with the one-time pin (OTP) that you received in the WhatsApp message as they need to present the OTP to the courier to verify the collection. For security reasons, Circular does not offer a contactless delivery option.
Can I change the location of my delivery?
Circular delivers parcels only to the address registered with your account at the sign-up stage to ensure the security and accuracy of delivery.
You’ll need to first have your new address registered in Singpass, and resubmit proof of your new address to complete the update process. To change your delivery location, you can use this secure form or contact us directly via email at help_sg@nowcircular.com.
What if I can’t receive the OTP via WhatsApp?
For security reasons, Circular cannot send the OTP through alternative methods like email. It's important to ensure your registered phone number can receive the OTP via SMS & WhatsApp for parcel collection as the courier requires this code to release the parcel.
You'll need to first register your new phone number in Singpass. To update your phone number, you can use this secure form or contact us directly via email at help_sg@nowcircular.com.
Find out more: My subscription has been approved. When's my delivery?