My subscription has been approved. When's my delivery?
When is my delivery?
Upon order approval, you'll receive an email titled "Your subscription is confirmed," which will specify your shipping duration under the heading “Delivery by.” You can view the same information through our Self Help Portal. This duration varies depending on the device, but generally, delivery occurs within the specified duration.
You can also view the estimated shipping duration for each device on the product page, located in the "Free delivery" section before placing your order. Please note that the shipping duration is confirmed only after your order has been approved and excludes Sundays and public holidays.
:::info Please note: If there is a delay in approving your order due to missing information, the shipping duration will be adjusted accordingly. To avoid any delays, please ensure you respond promptly to any requests for additional information.
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Actual Delivery Notifications
When delivery is scheduled
You will receive a Delivery Confirmation email titled “Here’s your delivery information” one business day before your scheduled delivery to confirm the actual delivery date and other important information. Delivery will be fulfilled by our employed couriers, PickUpp.
When delivery is delayed
Should there be any delay in shipping, you'll be informed before the end of your estimated shipping duration. Notifications will be sent via WhatsApp for customers in Singapore, providing details on the revised shipping duration.
No Notifications
In the unlikely event that you did not receive any notifications after the end of your estimated shipping duration, please contact us at help_sg@nowcircular.com and we can look into your case personally.
Find out more: I received the Delivery Confirmation email. How can I track my delivery?