Can I keep my Circular device instead of returning it?
Here at Circular, we believe that subscription is the ultimate life hack.
Circular is a subscription service, which means devices are normally returned at the end of the subscription period. However, if you’ve grown fond of your Circular device and would prefer not to return it, you may choose to keep it by paying the applicable Non-Return Fee.
Once the Non-Return Fee is paid in full, your subscription cycle will end and ownership of the device will transfer to you.
You may obtain a quote anytime through our Self-Help Portal.
How is the Non-Return Fee calculated?
The Non-Return Fee is calculated using the device’s Device Reference Price, less a Subscription Credit equal to 50% of the subscription payments you have made.
Formula: Non-Return Fee = Device Reference Price – Subscription Credit^
^ Subscription Credit = 50% of total subscription payments made
The quoted amount is rounded up to the nearest cent and does not include any other outstanding charges, if applicable.
:::tip Example scenario:
- Subscription starts on 05/01/2024 for 12 months at $100 per month
- You request to keep the device on 01/08/2024 after 7 monthly payments
- Device Reference Price: $2000
- Subscription Credit: 50% of $700 = $350
- Non-Return Fee: $2000 – $350 = $1650
:::
What is the Device Reference Price?
The Device Reference Price is the value assigned to the device within the Circular subscription framework.
In most cases, this value is based on the manufacturer’s recommended retail price (RRP). In limited circumstances, such as supply shortages, it may instead reflect Circular’s procurement cost.
Why might the Non-Return Fee differ from the retail price shown by a partner store?
The Device Reference Price used to calculate the Non-Return Fee may differ from retail prices displayed by merchant partners.
This is because merchant partners may offer promotional or market-based pricing, while Circular uses a reference value assigned within the subscription framework to calculate the Non-Return Fee.
As a result, the amount quoted through Circular’s Self-Help Portal may not match the retail price shown by a partner store at the time your subscription was taken up.
Can I keep the device during or at the end of my subscription?
Yes. You may choose to keep your device at any point during your subscription term, except during the first month.
While we advocate for the benefits and convenience of maintaining your device under a subscription model — including perks such as Damage Cover, complimentary delivery and returns — we understand that some subscribers may prefer to own their device outright.
You can obtain your Non-Return Fee quote through the Self-Help Portal. Once full payment is made, your subscription will end and ownership of the device will transfer to you.
Can I buy the device directly from the website instead of subscribing?
No. Circular does not operate as a direct device purchase or instalment platform.
Your monthly subscription payments are paid in exchange for using the device during the subscription period, together with the services and benefits available under the subscription programme.
If you later choose not to return the device, you may keep it by paying the applicable Non-Return Fee.
Find out more: My subscription is about to end. What’s next?