What is the order and approval process?

We’re delighted that you’ve made the decision to subscribe to a Circular device! Here’s the detailed step-by-step guide on how to get started:

Order & Sign Up Process

1. Pick Your Tech & Plan: First, select your desired Circular device and a subscription plan that suits you, the choice is yours.
2. Sign Up: Then, create your Circular account. Ensure you’re eligible by checking the requirements for Australia.
3. Checkout: Complete your order with an eligible payment method. An authorisation hold will secure the checkout amount. A portion of the funds will only be transferred to Circular if the order is approved and delivered.

Approval Process

4. Approval Process: Your order undergoes a review within 3 business days. We may reach out via email for additional documents to verify your income or address.

5. Approval Outcome:

   1. Approved: You’ll be notified of the approval and your estimated delivery date via email.
   2. Declined: We'll inform you about the decline reason via email and automatically release the authorisation hold. No funds will be transferred from your bank to Circular for any declined orders.

Delivery Process

6. Delivery Preparation: Post-approval, your order is processed as per the standard timeline, detailed in your approval email.
7. Delivery Notification: We'll send an email when your delivery is scheduled.
8. Delivery & Activation: Once your device arrives, your subscription begins, marking the delivery date as your monthly billing date.

Welcome to Circular, where your tech subscription journey promises simplicity and excitement from the start! So head on over to our Australia site to shop now.

Find out more: What will Circular ask me during checkout?