iPhone 18 & iPhone Duo: All You Need to Know
The iPhone 18 & the iPhone Duo¹ has now officially launched, and we’re just as excited as you are to add the new series to our subscription list! This article covers all the essential information you may want to know:
- Which iPhone 18 or iPhone Duo models/colours are available?
- Why does the iPhone 18 and iPhone Duo show as “Out of Stock” on nowcircular.sg?
- So when can I place an order for the iPhone 18 or the iPhone Duo?
- What are the subscription fees / plan types offered for iPhone 18 or iPhone Duo?
- What payment methods do you accept?
- Are there any additional fees when I subscribe to an iPhone 18 or an iPhone Duo?
- I’m a new customer - can I subscribe to an iPhone 18 or iPhone Duo?
- I have existing subscriptions - can I still subscribe to an iPhone 18 or iPhone Duo?
- I am an existing customer, and I want to upgrade/swap to the iPhone 18 or the iPhone Duo, but it is out of stock - what should I do?
- My iPhone 18 or iPhone Duo order is approved - what’s next?
- My iPhone 18 or iPhone Duo order is declined - what’s next?
- Can I change my iPhone 18 or iPhone Duo order?
- When will my iPhone 18 or iPhone Duo be delivered?
- Can I place an order for an iPhone 18 or iPhone Duo in-store?
- My order is approved with one Circular channel or Merchant Partner. Can it be fulfilled by a different Merchant Partner?
- What accessories are included?
- Is insurance/damage cover included?
- Will my Spending Power be re-evaluated if I order?
- Why is the iPhone 18 subscription cheaper than the iPhone 17 brand new?
- Does the iPhone Duo support physical SIM?
- I ordered / received the iPhone Duo, and found out my SIM isn’t an eSIM - what should I do?
1. Which iPhone 18 or iPhone Duo models/colours are available?
You can subscribe to all 3 models from the 2026 iPhone lineup¹:
- iPhone 18 Pro
- iPhone 18 Pro Max
- iPhone Duo
We recommend cross-checking the product page to confirm which specific configurations (e.g., storage, color) are currently offered by Circular, as availability can vary by stock and demand.
2. Why does the iPhone 18 and iPhone Duo show as “Out of Stock” on nowcircular.sg?
If the iPhone 18 or iPhone Duo is currently out of stock on nowcircular.sg, please check back later - availability will be updated dynamically, and when it’s available you’ll be able to place your order directly on nowcircular.sg.
- Listings and pricing remain visible so you can browse models and plans while waiting for its restock.²
- During each restock, stock status will update to “Checkout” and you’ll be able to place your order.
- Unfortunately we are unable to share the exact time frame of each restock window.
👉 Keep an eye on the iPhone 18 product page for the latest availability updates.
👉 Want to be the first to know when orders open? Join our iPhone 18 & iPhone Duo Waitlist
3. So when can I place an order for the iPhone 18 or the iPhone Duo?
Listings and pricing for the iPhone 18 remains visible so you can browse models and plan types in advance.²
👉 The “Checkout” button will by dynamically updated whenever inventory is confirmed. We invite you to check back on the iPhone 18 product page periodically for the latest updates, or watch your email inbox for announcements.
4. What are the subscription fees / plan types offered for iPhone 18 or iPhone Duo?
Circular offers two types of subscription plans for the iPhone 18, so you can choose the one that best fits your budget and lifestyle:
a. Standard Plan
Pay only the monthly subscription fee shown at checkout. Available in 3+ months & 12+ months plan for now
b. Upfront Saver Plan
Pay for your subscription in advance to enjoy lower overall costs compared to the Monthly Plan. Perfect if you prefer a one-time payment with savings locked in.
💡Tip: You can toggle between the different storage capacities and plan types directly on the product page to see which option works best for you.
5. What payment methods do you accept?
We accept a variety of secure, cashless payment methods for your subscription fees:
- Singapore-issued Credit and Debit Cards (Visa, Mastercard, American Express)
👉 For the full list, see this article: What payment methods do you accept?
6. Are there any additional fees when I subscribe to an iPhone 18 or an iPhone Duo?
Circular is designed to keep things simple and transparent — there are no hidden charges. Here’s what you can expect:
- Subscription Fees only - You’ll just pay the monthly subscription amount shown at checkout.
- Delivery - Standard delivery is free for all approved subscriptions.
- Damage Cover - Included at no extra cost, covering 90% of eligible repair costs (you’ll only bear a 10% deductible if repairs are needed).
👉 In short: there are no surprise charges. You only pay what you see at checkout.
7. I’m a new customer - can I subscribe to an iPhone 18 or iPhone Duo?
Yes! If you’re new to Circular, you’re welcome to subscribe to the iPhone 18 or the iPhone Duo as long as you meet our eligibility criteria. Every order is subject to a quick review to ensure a smooth approval³ process.
8. I have existing subscriptions - can I still subscribe to an iPhone 18 or iPhone Duo?
It depends on whether you’d like to change your current subscription or expand with an additional subscription. All orders remain subject to approval³ .
Changing to an iPhone 18 or iPhone Duo
- If your current mobile phone subscription has reached its minimum term and you have a good payment history, you can use the Swap⁴ option in your Subscriptions Portal⁷ . Just follow the on-screen and email instructions for a seamless Swap.
- If you’ve met the minimum term but can’t find the Swap option, it may be due to inconsistent payment history. In this case, you will have to first return your current device to free up the Spending Power before placing a new application with us. To begin, request a return via the Subscription Cancellation page.
- If your subscription hasn’t reached the minimum term, you may request an Early Cancellation by paying the Early Cancellation Fee and returning your device through the Subscription Cancellation page. Once both the payment and return are completed, your Spending Power will be restored, allowing you to place a new order for the iPhone 18 or the iPhone Duo.
💡Tip: You can always check your subscription’s minimum term in your Subscriptions Portal.
Expanding Your Subscriptions
- If you have sufficient Spending Power, you can place a new order for an iPhone 18 or an iPhone Duo as an additional mobile subscription.
- If your balance Spending Power is below the required amount and you haven’t placed an order in the last 6 months - or if your personal and financial situation has improved - you’re welcome to place an order to trigger an automatic review of your Spending Power.
9. I am an existing customer, and I want to upgrade/swap to the iPhone 18 or the iPhone Duo, but it is out of stock - what should I do?
The Swap feature is currently only available through the Circular Online flow. Your existing subscription will continue at its monthly rate until the device is returned or a new subscription term is committed.
Scenario A: I wish to wait for the Swap feature
- We recommend checking back on the respective iPhone 18 or iPhone Duo product pages for inventory availability.
- Once stock is available, simply visit your Subscriptions Portal⁷ to use the Swap feature and complete checkout for the iPhone 18.
Scenario B: I ordered through Circular Merchants, and it’s approved
- Congratulations! You’ve secured the iPhone 18 or iPhone Duo through our Circular Merchant partners by using the “Expanding Your Subscriptions” method (see point 8).
- Please note that your previous subscription will remain active and charged at prevailing rates until the device is returned to us.
- Important: Orders made via Circular Merchants are treated as new subscriptions. This means that Swap-related benefits - such as proration of your unused subscription period - do not apply.
10. My iPhone 18 or iPhone Duo order is approved - what’s next?
We’re excited to kickstart your iPhone 18 or iPhone Duo journey with us at Circular! 🎉 Once your order is approved, it will be fulfilled through the same channel or Merchant Partner it was approved with.
Scenario A: Circular Online
- You’ll first receive an Order Approval email with your estimated shipping window.
- Your order will then move through our standard fulfilment process.
- Once your device is ready for delivery, you’ll get a delivery confirmation email at least one business day in advance.
💡 Sit back and relax - your iPhone 18 or iPhone Duo is on its way!
Scenario B: Circular Merchants
- Upon approval, you’ll receive an Order Approval email containing the Collection QR.
- The relevant Merchant Partner’s Customer Service team will also reach out to confirm your preferred Collection Location.
- After confirmation, simply visit the store with the QR and a photo ID to collect your device.
11. My iPhone 18 or iPhone Duo order is declined - what’s next?
If your order is declined, don’t worry - we’ll send you an email explaining the specific reason. In many cases, you can submit a new order with updated documents for review.
- Learn about common reasons for decline and how to fix them.
- Find out what happens to your payment after a decline.
12. Can I change my iPhone 18 or iPhone Duo order?
We recommend double-checking your device configuration — such as model, storage capacity, colour — and subscription period before placing an order.
If you need to make changes after placing your order:
- Cancel your existing order through your Subscriptions Portal.
- Then place a new order with your updated selections.
⚠️ Please note:
- Due to high demand, cancelling and re-ordering may push back your delivery date.
- Shipping timelines are on a first-approved, first-served basis and depend on stock availability.
13. When will my iPhone 18 or iPhone Duo be delivered?
Deliveries for the iPhone 18 and the iPhone Duo will be fulfilled based on the sequence of approved orders, and are subject to stock availability based on Apple’s official availability date.
- Estimated shipping duration - You’ll see the estimated shipping duration on the product page before checkout.
- “Delivery by” date - Once your order is approved, your specific “Delivery by” date will be included in your Order Approval email and visible anytime in the Self-Help Portal.
- Due to high demand, delivery timelines may vary, but rest assured that orders are processed on a first-approved, first-served basis.
⚡ While we don’t currently offer guaranteed same-day delivery, most customers may receive their iPhone 18 as early as the next business day. Delivery timelines are shown on the product page and in your Order Approval email.
14. Can I place an order for an iPhone 18 or iPhone Duo in-store?
Yes! You can subscribe to an iPhone 18 or an iPhone Duo through selected Circular Merchant partners⁷ .
- These partnerships give you more ways to access the latest iPhones under the same subscription plans you already know and enjoy.
- Availability may vary by merchant and location⁶, so we recommend checking with the store directly before visiting.
👉 Find out more in this article: Circular Merchants - New Ways to Get Your Subscription Faster
15. My order is approved with one Circular channel or Merchant Partner. Can it be fulfilled by a different Merchant Partner?
Unfortunately, no. Your order will be fulfilled through the same channel or Merchant Partner it was approved with.
If you would like your order to be fulfilled by a different Circular Merchant Partner, you will first need to cancel your existing order and place a new application with the respective Merchant Partner.
We generally discourage doing so, as your new application will receive a new Order Approval timestamp. Your fulfilment sequencing will then be adjusted based on the approval time of the new order, which may result in a later fulfilment timeline.
16. What accessories are included?
Your iPhone 18 or iPhone Duo subscription includes:
- The iPhone 18 or iPhone Duo device
- A USB-C charging cable (as per Apple’s standard packaging)
- SIM Release Tool (all models except iPhone Air)
⚠️ Apple no longer includes power adapters or headphones in the box. You can use your existing accessories or purchase new ones separately.
17. Is insurance/damage cover included?
Yes - all Circular subscriptions come with free Damage Cover:
- Up to 90% of eligible repair costs are reimbursed.
- You’ll only need to cover a 10% deductible.
- Coverage applies throughout your subscription, as long as the issue is reported via the Repairs Portal
💡 Think of it like a health insurance policy - complete the repair first, then submit your claim for reimbursement. Learn more about Damage Cover in this article: My Circular device is damaged. What is the repair process?
18. Will my Spending Power be re-evaluated if I order?
Not for every order - Spending Power is only re-evaluated under certain conditions. Please note that repeated orders placed in close proximity may be declined.
💡Tip: You can find your Spending Power information in the Self-Help Portal.
19. Why is the iPhone 18 subscription cheaper than the iPhone 17 brand new?
Pricing can differ across models due to a combination of factors, including:
- Procurement costs at the time of launch
- Market demand for each model and configuration
- Availability of stock from our supply partners
As a result, the iPhone 18 may be priced lower in certain plan configurations compared to the iPhone 17. Circular’s subscription fees are always model-specific and reflect real-time market conditions.
👉 We recommend checking the product page for the latest subscription fees across all models.
20. Does the iPhone Duo support physical SIM?
No - the iPhone Air is eSIM-only and does not support a physical SIM card.
- It comes with a dual eSIM setup, allowing you to use two eSIM lines actively at the same time.
- If you require a physical SIM slot, you may prefer the iPhone 18 Pro, or iPhone 18 Pro Max - these models support either 1× physical SIM + 1× eSIM, or Dual eSIM.
👉 Please check with your telco to ensure eSIM compatibility before subscribing.
21. I ordered / received the iPhone Duo, and found out my SIM isn’t an eSIM - what should I do?
Don’t worry - if your current mobile line isn’t on eSIM yet, you still have options:
- Check with your telco : Most major carriers now support eSIM and can convert your physical SIM to an eSIM with a quick request.
- Change your telco provider : If your current provider does not support eSIM, you may wish to switch to one that does.
- Prefer a physical SIM slot? : If you’d rather continue with a physical SIM, consider the iPhone 18 Pro, or iPhone 18 Pro Max, which all support 1× physical SIM + 1× eSIM or Dual eSIM.
📦 Order and delivery scenarios
- Before you receive your device – You can cancel anytime and we’ll release the authorisation hold or process your refund immediately.
- Sealed (within 14 days) – If the device is still in its original sealed packaging, you can return it for a full refund of the subscription fees.
- Unsealed (within 14 days) – If the device has been opened, a cooling-off charge of 3× the monthly subscription fee applies. Once paid, we’ll arrange the return at no cost to you.
- After 14 days – Standard Early Cancellation Charges apply, calculated as the remaining monthly subscription fees until the end of your chosen term.
👉 To cancel or return, please refer to our full cancellation policy in this article: I’ve changed my mind — can I cancel my order?
💬 Still need help?
If you can’t find the answer you’re looking for, our team is here to help.
- Ask your question through our AI-enabled Chat Widget (bottom-right of your screen)
- Or email us at help_sg@nowcircular.com
⚠️ For order-related queries, please include your Order ID in the email.
Important notes and clarifications
¹ Information is accurate as of the iPhone 18 or iPhone Duo product launch.
² Orders for iPhone 18 or iPhone Duo subscriptions will only be accepted once Apple officially releases the iPhone 18 or the iPhone Duo on the 18-Sept or 23-Oct respectively. Listings and pricing may appear earlier for reference only.
³ All subscription applications are subject to financial approval, which includes identity verification and relevant credit checks.
⁴ Upgrading via the Circular Swap feature is subject to the Swap Terms and Conditions, see https://learn.nowcircular.com/articles/swap-terms-and-conditions-Zbup364DzO for more information.
⁵ Delivery speed claims are based on historical internal Circular delivery data and customer reviews on Trustpilot. Actual fulfilment timelines for the iPhone 18 depend on device availability, including inventory availability from our Sourcing Partners and Merchant Partners, as well as the sequencing of your approved order.
⁶ Orders placed through Circular Merchant partners follow the merchant’s own fulfilment timelines. Circular does not control these schedules - please contact the merchant directly for collection or delivery updates.
⁷ Swap feature is only presently available via Circular Online. Circular Merchant partners do not support or participate in this feature at the moment.